Our ticket system is designed to provide the best support to our players. Making a Support Ticket is the best way to ensure your issue is reviewed by the correct staff without details getting lost on the way. Players can provide the information once and have it forwarded to the correct staff. If an issue requires realm staff, higher staff, or a specific team it will be forwarded to them.
WARNING: Framing innocent players/staff on purpose by falsifying evidence or attempting to purposely gain extra rewards by giving false info may result in punishments per staff discretion!
Clicking the Prefix button will show the options to the left. Choose the Prefix that best describes where the issue occurs.
If you submit a bug report for Earth, you should click the Earth Prefix.
Enter a title that quickly summarizes the concern being reported.
We typically look at the ticket title and category to decide its priority. High Priority tickets typically relate to player safety, game or economy-breaking bugs, or other urgent issues, which is often named in the title.
It should be noted that what staff deem to be high priority may differ from what a specific player feels is high priority. However, we will attempt to answer all tickets in a timely manner.
Other/Question - This Department is used for issues that do not fall into the categories described below. These issues typically regard gameplay. Examples are missing items or mispaid currency. |
Store Support - This Department is for Webstore Support. Issues with purchases, such as entering the wrong server or in-game name can be reported here. These tickets are only visible to Admins and the player submitting the ticket. |
Report Staff - This Department is used to report concerns about the the performance of Staff Team. Due to the nature of these reports, they are visible only to the reporter and Admins. Please appeal your ban if you feel you were falsely punished. |
Report Player - This is for reporting a player that has violated any of ManaCube's rules. |
Report Bug - This is for reporting bugs or other issues that affect gameplay. For example, items with the wrong texture, missing enchantments, or commands not working. |
Report Predatory Behavior - This Department is used for reporting concerns about sexual misconduct or predatory behavior. This includes grooming, stalking, inappropriate relationships, sexual harassment, and other criminal acts. If you have evidence of misconduct, it should be included with the Ticket. Due to their sensitive nature, these reports are only visible to Admins. If you would need to report an Admin, please contact Dacon, Dynsalir, or Chocbar via Discord. |
Bug Bounty Program - This is for reporting
You can read more about the program here: https://manacube.com/bounty/ |
Please make sure you have correctly typed your ingame name, and the listed the correct username if you have multiple accounts
Once again choose the correct realm/location for your issue/request/report
This is where you describe your issue/request/report. Make sure that you include the information thats needed to process your ticket. What you need for the different tickets are described further down at this page.
This is where you can upload evidence / files that may help describe your ticket
It is important to note that while we have various ways to look up information in logs, it typically speeds up the process when you provide evidence. In some rare cases, if your issue cannot be verified in some way, we may not be able to help so it's best to provide what you can.
Be aware that we only transfer accounts if account access has been lost, and it is a case by case basis as determined by Admins!
All staff reports are handled confidentially by Admins.
You need to give a detailed explanation and provide the following:
Chat reports:
Hacking reports:
Teaming reports:
Boosting reports:
Tp killing/illegal pvp reports:
Physical trolling:
Griefing reports:
Theft reports:
Scamming reports:
Inappropriate/hate speech builds:
Please remember what you share in your report or directly with an admin or staff member must not be discussed outside of those areas. In order to properly investigate a case, we do not allow public accusations in chat.
This is not required information, but it speeds up the process by a lot.
You can find the #id of your with these methods:
/id
while holding the items/manacrate history
You will receive an email at the address given you purchase something in our webstore,this email will contain your receipt and the Tebex transaction ID. The transaction ID that shows up in your bank statement, is not the same as the Tebex transaction ID that shows up in your e-mail. Search for Tebex in your mail to find these. The transaction ID starts with "tbx-" for any purchases past 2019.
Minecraft comes with a screenshot tool when you download the game and run it. You can take screenshots of what you see in-game (chat/gaming). Depending on what operating system you are using, you may have to use different keys in your keyboard to screenshot.
Windows has a built-in option that works great for taking screenshots, but many third-party programs offer more ease of use and features.
Below you will find information on different ways to take a screenshot in Windows 11.
The Print Screen button on your keyboard can take a screenshot and;
The print screen button may be labeled as PrtScn, PrntScrn, or Print Scr. On most keyboards, the button is usually found between F12 and Scroll Lock.
On laptop keyboards, you may have to press the Function or Fn key to access the Print Screen feature. When you press the key, it will look like nothing happened, but the screenshot has been saved to your clipboard.
Press the Windows Key + PrtScn.
If you’re using a tablet, press the Windows Button + Volume Down Button.
On some laptops, you may need to press:
Windows Key + Ctrl + PrtScn or Windows Key + Fn + PrtScn keys instead.
The screen will dim for a moment, and you will see the screenshot appear as a file in a folder labeled ‘Screenshots’.
Inside your default “Pictures” folder. The screenshot will be automatically designated with a number.
Click on the title bar of the window that you want to capture.
Press Alt + PrtScn. A screenshot of your currently active window will be copied to the clipboard, just as in the last method.
Note: On some laptops and other devices, you may need to press Alt + Fn + PrtScn keys instead.
Press Windows Key + Shift + S. Your screen will appear shaded and your mouse cursor will change. Click and drag on your screen to select the part of your screen you want to capture.
A screenshot of the region you have selected will be copied to your clipboard.
Note: This only works in Windows 10 Creators Update.
MacOS has a built-in option that works great for taking screenshots. Below you will find information on how to use it and access your screenshots.
If you see a thumbnail in the corner of your screen, click it to edit the screenshot. Or wait for the screenshot to save to your desktop.
NOTE: By default, screenshots save to your desktop with the name ”Screen Shot [date] at [time].png.”
In macOS Mojave or later, you can change the default location of saved screenshots from the Options menu in the Screenshot app. You can also drag the thumbnail to a folder or document.